Unless required by local law, gift cards (including eGift Cards), hair accessories and jewellery are excluded from this returns policy and cannot be returned because of change of mind or incorrect size/fit.

If you have received a faulty garment/item from an online order, please contact our Customer Service Department.

The alleged fault must be clearly identified to us. Items returned to us will be assessed.

This policy does not modify your rights under the under the Competition and Consumer Act 2010 & equivalent State or Territory legislation. Where permitted by law, all other rights are excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

The Refund return option is available for Full Price and Sale products purchased from Yarra Trail.

1. Fill and print out the ‘Return by Post’ form
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.

2. Post your parcel to our Online Returns Warehouse
Postage costs for the "return to online" return option are non-refundable under this returns policy.

3.Your return will be processed within 5 business days of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.

We can only accept online returns for items purchased directly from Yarra Trail. If you have concerns with products purchased from any of our wholesale partners, please contact that retailer directly and they will be happy to assist with further information regarding their returns policy.

Please note that any Yarra Trail items purchased from a third party site, for example, Myer, will need to be returned via that store's Returns Portal. These items cannot be returned to any Yarra Trail stores or via the Yarra Trail online returns.

If you have purchased an item in-store and would like to make a return, you can visit your local Yarra Trail Boutique to do so. Click here to view our Store Locator. You will require proof of purchase to make the return.

Please note that purchases made in store cannot be returned or exchanged online.

We appreciate it's not always easy buying the perfect garment online and we understand that you may need to return or exchange items occasionally. You may return or exchange your online purchase by posting it back to our online store.

We are happy to accept returns that have not been worn or used and have the original tags still attached. On receiving your returned item we will gladly send you at your request a replacement garment if it’s available or refund your purchase price (excluding the postage fee).

Please return your item(s) within 30 days of receiving your order. Marco Polo cannot accept returns for any reason other than manufacturing defects (detailed further below), after this period.

All returned items must be accompanied by a completed copy of the Return Authorisation Form as well as a copy of the invoice, receipt and/or proof of purchase. The shipping fees of returned products are paid by the Customer.

Please allow two weeks from the day you returned your order for your return or exchange to be processed and for your account to be credited.